From email-driven ops to 90% platform adoption across a national distribution network
Challenge
Every operational process — approvals, resource requests, lifecycle events — ran through email threads. The system had fragmented modules with broken lifecycles, no automation, and no visibility. Teams spent more time coordinating than executing.
What we did
We joined the client's team to fix broken workflows, merge scattered modules into one system, and replace manual email steps with automated processes. We redesigned approvals and simplified user access permissions to match how the org actually works.
Outcomes
- Platform adoption reached 90% — email-based operations eliminated
- Resource management costs cut by 50%
- Approvals and access permissions simplified across all modules
- Automation introduced at every repeatable process touchpoint